House & Booking Policies
Welcome to Rivendell Haven and Stay Chalet Vacation Rentals. To ensure all guests enjoy a peaceful and memorable retreat in the White Mountains, we have established these house and booking policies. Please take a moment to review them prior to your arrival.
Booking & Cancellation Policy
Deposits
To complete a reservation, there is a deposit required for each rental unit on the reservation. If you have two units on the reservation you would pay the first night of each unit. This is equivalent to the first nights room rate .This deposit is non-refundable.
Payment Timing
The remaining balance will be automatically charged to your card on file 14 days prior to your arrival date.
Check-in & Check-out
We welcome arriving guests starting at 4:00 PM. On your day of departure, we kindly ask that you check out by 10:00 AM to allow for the cleaning schedule.
Cancellation Windows
If canceling up to 14 days prior to check-in, apart from the non-refundable deposit, there are no additional charges
From 14 days to the check-in date, in addition to the non-refundable deposit, cancellations will be billed at 100% of the remaining balance.
Guests will not be refunded in the case of early departures.
“No shows” will be liable to pay the full reservation amount. If guests fail to check-in on the date of arrival they are considered a “no show” and room availability is not guaranteed for late shows. Please make sure to contact us if your travel plans have changed or you will need a later than expected check-in time.
Guest Guidelines & House Rules
1) Lock Up - Please always lock all external doors and windows upon leaving the Chalet.
2) Save on Power - Turn off electrical fixtures such as AC, lights and ceiling fans while not in use, especially when leaving the Chalet for the day or after check out.
3) Septic System - Please avoid putting the following down any drains: cooking oils, solid food waste, coffee grinds, paper towels, sanitary products, hazardous household chemicals, including bleaches, detergents, disinfectants, gasoline, paint , drain cleaners, motor oil, etc. Do not use too much toilet paper per flush to avoid clogging of the system.
4) Winter Season - Due to the salt used in the area, please no wet shoes in any if the rental units. This will damage the floors and increase the time spent for cleaning services/maintenance and may result in additional cleaning fees.
5) Noise Ordinance - The chalets belong to communities that are quiet places for vacationers and residents and we ask that you please be respectful to others and abide by ordinance rules:
a) No parties, yelling or loud music (quiet between 11 pm - 7 am)
b) No practice shall be permitted that could be of annoyance to other residents.
6) Trash and Recycling - Please pick up after yourself and do not litter or dispose of trash around the premises of the community. There are several types of animals in the White Mountains that will get into the trash and make a mess of the premises and in many instances damage the property. Please make sure trash is securely tied and disposed of appropriately. Instructions for each particular property and the disposal methods will be disclosed in the guidebook you will have access to via your guest portal once you complete the pre check-in. There will also be a physical copy of the guidebook in each chalet. If trash is not disposed of in accordance to the house rules there may be an additional cleaning charge.
Rivendell Haven and the River Ellis Chalet have a dumpster onsite of which you can dispose of all trash.
For guests staying at the Idylweiss Chalet in Madison:
Guests must take all trash that is accumulated during the stay off the property before checking out.
For your safety and to avoid costly damage/repairs being made to the property from any of the wildlife, please make sure to NEVER leave trash in the screened in porch. Bears and raccoons especially will tear right through the screens to get into the trash and have a feast for themselves.
As long as there is NOT trash being left in this screened in porch you will not have problem.
Please use the supplied bear proof trash barrel that will be just outside the chalet under the deck stairs. This is temporary storage container that you can use until you are ready to take the trash to the transfer station. There will be instructions for how to use the bear proof trash barrels in the guide book.
If any trash is left on the property there may be an additional charge of up to $100 for trash removal.
If the Madison Transfer station is not open on the days of your departure It may be advised to take the trash the day before and our take some bags with you.
You can leave up to two bags of which the cleaning service will take for a fee of $10 per bag but only if the transfer station was closed.
Please inquire to us directly if you have any questions about trash removal.
7) NO SMOKING is allowed in any of our rentals . There is an $500 cleaning fee that will be added if there is a smell of smoke. Please go outside if you would like to smoke and extinguish and dispose of the cigarette butts appropriately. Please do not flick them on Association property or leave them on the premises. Rivendell Haven & Stay Chalet has a no smoking policy which includes vaping and e-cigarettes.
8) Maximum Guests - The number of guests that are listed on the reservation and approved by management are the ONLY guests allowed on the property during the rental. No additional guests or visitors are allowed without management’s approval.
9) Parking - Parking is available for each property but limited to the amount of spaces. See guidebook for details on each individual rental property. There is at least one spot on each property.
There is NO parking along the streets or up on the grass or additional association land.
10) No Pets Allowed- There will be an additional cleaning fee of up to $500 if there are any pet hairs or signs of pets that were on the property unapproved, and an additional fee for any damages that are a result of this animal.
This can be a serious health risk to upcoming guests who have allergies or medical issues with breathing.
11) Barbecue - We supply a gas BBQ for your convenience on the back porch of each unit. We ask that you please clean the grill with the provided brush after each use in order to keep the grill in good working order for the next guests. Please turn off the gas valve after each use and cover back up. Please do not move the grill to another location and make sure that the grill is far enough away during use from railings or any other object that could be melted or damaged from the heat.
We ask that you please let us know if the grill runs out of Propane during your stay or appears to be running low. As a convenience, we do our best to have the tank filled as often as possible during the Spring/Summer season but it will from time to time run out during a guest stay.
If you know you would like to use the BBQ, we suggest that you bring your own tank or, if it is empty, you can have the supplied tank filled.
Additional details will be in your guest portal and the guidebook.
12) Damages and Breakages - We realize that accidents do happen and we are not going to take your deposit or additional fees if you break a glass or a plate. We may ask for the replacement fee of the item, however, depending on the price of it.
We do ask that you report the breakage in a timely manner in order for us to replace what has been broken before the next party checks-in.
Larger damages may be deducted from the deposit or charged after check out and must also be reported immediately. If booked through Airbnb or VRBO a bill may be submitted through the online platform. Please do not use hair dyes or anything that will stain the linens. A replacement fee will be charged to the credit card on file if we are unable to remove the stains and in the case that the items must be replaced. In addition, any fees associated with dry cleaning to remove these stains may also be charged at the guest’s expense.
13) Do NOT move/re-arrange - furniture, the gas grill, or any items in the rentals.
14) Instruction Manuals - will be provided for appliances. If you have any questions please call management.
15) Air Conditioner- All of our properties have AC units and instructions for these units will be given to you through the guest portal and in the guidebook.
We ask that you please conserve on energy and turn the units off when not on the property and especially once you check-out.
16) Check In and Out - It is important that we keep a schedule with check-in and check-out times so that the cleaning services can attend to the properties. They are on a schedule and in most cases will need to stick to the schedule that they follow daily, thus the standard times:
Check In - 4pm
Check Out - 10am
If you would like an earlier check-in or later check-out, we do offer this option but it is based on availability, the cleaning service and also other guest reservations. You can inquire of this in your guest portal or by contacting management. Additional fees apply. Late check-out may only be offered in the slower seasons.
17) Fire pits and Campfires- Some of our properties do NOT allow for campfires or fire pits on association property. Any property that DOES allow for use of the fire pit will still require for the guest to complete a fire permit through management. Management will submit the consent form on your behalf and additional instructions will be relayed to each guest upon request. Only designated areas with pre made fire pits may be used. Guests must follow the NH state guidelines which will be presented to you upon obtaining the permit.
19) Essentials- Bed linens, blankets, bath towels, pillows, toilet rolls and paper towels are supplied. If you would like additional supplies, especially for extended stays, we suggest you bring extras from home.
It is advised that you bring beach/pool towels if you plan on using the pool or swimming at local lakes and rivers. The chalet towels are NOT allowed to leave the premises. Paper towels and toilet roll are included, but will be limited to a couple of rolls per reservation and guests will be required to bring additional rolls at their discretion.
Hand soap, Dish soap and dishwasher tablets are provided but body wash, shampoo and conditioner is not provided.
20) Coffee makers vary from unit to unit but most units have a Keurig- We do not supply K cups.
Some units have both drip and Kcup machines. See details in portal or ask management if you would like to be prepared with knowing which coffee type to bring.
21) No Fireworks allowed- Fireworks are not allowed on any of our properties and serious fines will apply.
22) Amenities - Some properties will have a key FOB to enter the amenities. If you loose this FOB there will be an additional replacement charge of $50.
23) Cleaning Dishwater and Dinnerware - You must clean all dishes, pots, pans, silverware, and cookware before checking out. This is NOT included in the cleaning fee and all items must be cleaned and put back in their appropriate locations before check-out. Additional cleaning fees will apply.
24) Stay Chalet is not liable for any lost items and it is the guests responsibility to clean out personal items before checking out.
25) Traveling with minors-
We are family friendly and love to see children and families enjoying themselves at our rentals.
Children (under 12) are welcome and we can supply a pack n’ play for babies if requested in advance.
For safety reasons, please be advised that you must watch your children at all times, and children cannot be left alone on the property.
You must be 21 yrs of age to make a reservation and at least one of the persons occupying the room will need to be at least 21 years old.
26) Fireplaces - Some units do not have fireplaces, Cottage 1 at Rivendell Haven has an electric fireplace and Cottage 3 at Rivendell Haven does have a wood burning fireplace in the living area. Please make sure to follow all of the rules and take safety precautions when using the wood fireplace. Please make sure the damper is open and that you always close the chain mesh curtain to keep any coals from popping out onto the floor. The glass doors should never be completely closed. Do not attempt to clean the ashes from the fire place until they are cooled completely.
27) Do not light candles or have any open flames.
28) Stay Chalet & Rivendell Haven is not liable for any loss, theft or damage to guests’ baggage, personal effects and money.
29) Guests are expected to abide by and conform to all acts, laws and government rules and regulations.
Disruptive, discriminatory, and antisocial behavior is prohibited. Should any guest’s behavior be deemed inappropriate, Rivendell Haven & Stay Chalet can terminate a booking or function without being liable for any refund or compensation.
30) Jacauzzi- The Barnhouse at Rivendell Haven and the River Ellis Chalet have private jacuzzi's. Please make sure to follow the instructions on how to operate the units which will be provided in the guest portal and the physical guidebook which will be inside the rental unit.
Please always make sure to not leave children unattended in the Jacuzzi's without adult supervision. Always ask management if you have any questions about care and operations.
31) Guest Portal
We use a secure automated system to collect information necessary for each reservation. A link and confirmation will be sent to you upon confirming a new reservation. To complete the pre-check-in process you will be asked a number of questions that will help us with accommodating you during your stay such as assigning parking, arranging check-in and check-out times, creating a unique door code, cleaning schedules, etc.
You will also need to supply a copy of the main guests’ photo ID, emergency contact and mailing address. Once registration is completed you will have access to our guest portal until after your check-out date. In this portal you will find house rules, instructions for your assigned parking space, self check-in/check-out, a method of direct communication to our staff, Fire permit and fire pit use request and many useful facts you may need during your stay.
Terms & Conditions
RIVENDELL HAVEN
Terms & Conditions
**Last Updated: September 23, 2026**
Welcome to Rivendell Haven. These Terms & Conditions (“Terms”) apply to reservations and stays at Rivendell Haven, our website, and the use of our cottages, homes, grounds, amenities, and other facilities located in Bartlett, New Hampshire.
By making a reservation, completing payment, checking into a Rivendell Haven property, or using our property or amenities, the person making the reservation (“Guest”) acknowledges and agrees to these Terms on behalf of themselves and all members of their party.
1. RESERVATIONS
Reservations are subject to availability and are not considered confirmed until the required payment or deposit has been received and a reservation confirmation has been issued.
The individual making the reservation must be at least 21 years of age unless otherwise approved by Rivendell Haven and must have the legal authority to accept these Terms on behalf of all occupants included in the reservation.
The reservation holder is responsible for ensuring that all members of the party and any permitted visitors comply with these Terms and all posted property rules.
2. RATES, TAXES & FEES
Rates are quoted in U.S. dollars and are subject to applicable taxes and fees.
Applicable New Hampshire Meals and Rooms Tax will be collected as required by law. Additional charges may include cleaning fees, pet fees where applicable, additional guest fees, damage charges, or other charges clearly disclosed during the reservation process.
Rates and minimum-stay requirements may vary based on season, holidays, special events, availability, and property.
3. PAYMENT
Payment requirements will be disclosed at the time of booking. By providing a payment method, the Guest authorizes Rivendell Haven or its authorized booking/payment provider to charge amounts due under the reservation, including authorized charges arising from the stay in accordance with these Terms.
Reservations made through third-party platforms such as Airbnb, Expedia, Vrbo, or other booking services may also be subject to the payment terms and policies of those platforms.
4. CANCELLATIONS & REFUNDS
Cancellation policies may vary depending upon the property, rate, booking channel, and season. The cancellation policy presented to the Guest at the time the reservation is made will control.
Guests are encouraged to consider travel insurance, particularly for reservations during winter months or other periods when weather may affect travel.
No refund or credit will be provided solely because of rain, snow, road conditions, ski conditions, changes in personal plans, early departure, or other circumstances outside Rivendell Haven's control, except where otherwise required by law or specifically provided by the applicable cancellation policy.
5. CHECK-IN & CHECK-OUT
Check-in and check-out times will be provided with the reservation confirmation or pre-arrival instructions.
Guests may not enter the rental before the designated check-in time without prior authorization.
Guests must vacate the property by the designated check-out time unless a late check-out has been approved in advance. Unauthorized late departures may result in additional charges when permitted by law and may interfere with our ability to prepare the property for incoming guests.
6. OCCUPANCY
Each rental has a maximum occupancy established for the comfort and safety of our guests. The number of overnight occupants may not exceed the maximum occupancy stated for the reserved property.
Only registered guests may stay overnight unless prior permission has been granted by Rivendell Haven.
Reservations may not be transferred, assigned, or sublet to another party without prior written approval.
7. CHILDREN
Rivendell Haven welcomes families and children. However, our property includes natural and recreational features that require appropriate adult supervision, including the Ellis River, riverbanks, private beach areas, decks, stairs, fire pits, outdoor games, and other amenities.
Parents and guardians are responsible for supervising children at all times, particularly around the river, beach, fire pit, parking areas, decks, stairs, and other outdoor areas.
8. ELLIS RIVER & PRIVATE BEACH
The Ellis River is a natural body of water. Water depth, temperature, current, river level, rocks, riverbanks, and other conditions can change quickly and without notice due to weather and natural conditions.
Guests using the river, beach, shoreline, or related outdoor areas are responsible for exercising appropriate caution and supervising children.
There is no lifeguard on duty.
Guests should never enter the river during unsafe conditions, flooding, unusually high water, severe weather, or whenever conditions appear hazardous.
9. OUTDOOR AMENITIES
Rivendell Haven may provide shared or individual outdoor amenities including decks, grills, fire pits, yard games, beach areas, outdoor furniture, and recreational areas.
Guests are expected to use all amenities responsibly, follow posted instructions, and supervise children appropriately.
Availability of outdoor amenities may be affected by weather, maintenance, seasonal conditions, government restrictions, or other circumstances beyond our reasonable control.
10. FIRE PIT, FIREPLACE & GRILLS
Fire pits, fireplaces, grills, and other flame or heating appliances must be used responsibly and only in accordance with posted or provided instructions.
Fires must never be left unattended and must be fully extinguished after use.
Guests are responsible for complying with any local fire restrictions or temporary bans in effect during their stay.
11. QUIET ENJOYMENT
Rivendell Haven is intended to provide a relaxing environment for all guests and our neighbors.
Guests must avoid excessive noise, disruptive behavior, loud outdoor music, or other conduct that interferes with the peaceful enjoyment of other guests or neighboring properties.
Quiet hours and other property-specific rules communicated to guests must be observed.
12. PARTIES & EVENTS
Parties, weddings, receptions, commercial events, large gatherings, or other organized events are not permitted without prior written authorization from Rivendell Haven.
The number of people present at a rental may not exceed its permitted occupancy or approved gathering limits.
13. SMOKING & VAPING
Smoking and vaping are prohibited inside all Rivendell Haven and Stay Chalet buildings.
Guests may be responsible for additional cleaning, deodorizing, remediation, or damage costs resulting from smoking or vaping inside a property.
14. PETS
Pets are NOT permitted.
Guests are responsible for any damage, excessive cleaning, waste removal, or disturbance caused by them.
Service animals will be accommodated in accordance with applicable law.
15. PARKING & VEHICLES
Guests must park only in designated parking areas and comply with property-specific parking instructions.
Rivendell Haven & Stay Chalet are not responsible for loss of or damage to vehicles or property left in vehicles except to the extent liability cannot legally be excluded.
During winter weather, guests should be prepared for snow and icy conditions typical of the White Mountains. Appropriate winter tires and/or all-wheel-drive or four-wheel-drive vehicles may be advisable depending upon conditions.
16. WINTER WEATHER & NATURAL CONDITIONS
Rivendell Haven is located in New Hampshire's White Mountains, where weather conditions can change rapidly.
Although reasonable efforts are made to maintain driveways, parking areas, walkways, decks, and entrances, snow and ice may be present during winter.
Guests are expected to exercise reasonable caution and use appropriate footwear and vehicles for prevailing conditions.
Guests should monitor weather forecasts and travel advisories when traveling to and from the property.
17. WILDLIFE & NATURAL ENVIRONMENT
Rivendell Haven is located in a natural mountain and river environment. Guests may encounter insects, wildlife, uneven terrain, tree debris, rocks, roots, mud, snow, ice, and other naturally occurring conditions.
Guests should not approach, feed, or disturb wildlife.
The presence of normal wildlife or insects associated with the region does not constitute a property defect.
18. DAMAGE TO PROPERTY
Guests are responsible for damage beyond ordinary wear and tear caused by themselves, members of their party, visitors, or pets.
Guests should promptly notify Rivendell Haven of accidental damage or maintenance problems so that we can address them as quickly as possible.
Where permitted by law and the applicable booking agreement, the reservation holder may be charged for repair or replacement costs resulting from damage, missing property, excessive cleaning, unauthorized pets, smoking, or other violations of these Terms.
19. HOUSEKEEPING
Rivendell Haven rentals are professionally prepared before arrival. Unless specifically included in a reservation, daily housekeeping is not provided.
Guests are expected to leave the property in reasonably tidy condition and follow the check-out instructions provided.
Excessive cleaning requirements may result in additional charges where permitted under the applicable reservation agreement.
20. MAINTENANCE & ACCESS
Occasionally, maintenance issues may arise during a stay. Guests should notify Rivendell Haven promptly so that we have an opportunity to address the issue.
Rivendell Haven and its authorized representatives may enter a rental when reasonably necessary to address emergencies, protect persons or property, perform urgent repairs, investigate reported problems, or comply with applicable law.
Except in emergencies, reasonable efforts will be made to respect guest privacy.
21. INTERNET, TELEVISION & UTILITIES
Internet, television, electricity, water, heating, air conditioning, and other services are provided for guest convenience.
Temporary outages caused by weather, utility providers, equipment failure, regional internet service, or circumstances beyond our reasonable control may occasionally occur.
Rivendell Haven will make reasonable efforts to restore services within our control but cannot guarantee uninterrupted availability of third-party utility or communications services.
22. PERSONAL PROPERTY
Guests are responsible for securing their personal belongings.
Rivendell Haven is not responsible for lost, stolen, forgotten, or damaged personal property except to the extent responsibility is imposed by applicable law.
Guests should promptly contact us regarding items believed to have been left behind. Shipping and handling costs associated with returning lost property may be charged to the Guest.
23. SAFETY & EMERGENCIES
Guests should familiarize themselves with exits, smoke and carbon monoxide detectors, fire extinguishers, and emergency information provided in their rental.
In the event of a life-threatening emergency, guests should call 911 immediately.
Guests should promptly report safety concerns, property damage, leaks, electrical issues, malfunctioning smoke or carbon monoxide detectors, or other potentially hazardous conditions to Rivendell Haven.
24. PROHIBITED CONDUCT
Guests may not engage in illegal activity, intentionally damage property, create dangerous conditions, disturb other guests or neighbors, exceed occupancy limits, possess illegal drugs, or violate applicable laws or posted property rules.
Serious or repeated violations may result in termination of the stay or removal from the property as permitted by New Hampshire law.
25. ASSUMPTION OF RISK
Guests acknowledge that participation in outdoor and recreational activities involves inherent risks.
These may include risks associated with rivers and natural bodies of water, swimming or wading, slippery or uneven surfaces, weather, snow and ice, wildlife, fire pits, grills, stairs, decks, outdoor games, and other recreational activities.
Guests are responsible for determining whether an activity is appropriate for themselves and members of their party and for exercising reasonable care.
Nothing in these Terms is intended to waive or limit any right or liability that cannot lawfully be waived or limited under New Hampshire law.
26. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Rivendell Haven, its owners, managers, employees, and agents will not be responsible for losses, injuries, damages, interruptions, or expenses resulting from circumstances beyond their reasonable control.
Nothing in these Terms is intended to exclude liability where such exclusion is prohibited by law or to limit any legal rights that cannot lawfully be waived.
27. THIRD-PARTY ACTIVITIES & RECOMMENDATIONS
Rivendell Haven may provide information regarding local restaurants, attractions, ski areas, hiking trails, transportation providers, guides, equipment rentals, or other third-party businesses.
Unless expressly stated otherwise, these businesses are independent third parties. Rivendell Haven does not control their operations and is not responsible for their acts, omissions, availability, services, or products.
28. PHOTOGRAPHY & COMMERCIAL USE
Guests are welcome to take ordinary personal photographs during their stay.
Professional photography, commercial photography, filming, advertising shoots, or other commercial use of the property requires prior written permission from Rivendell Haven.
29. WEBSITE INFORMATION
We make reasonable efforts to ensure that property descriptions, photographs, amenities, rates, and other information on our website are accurate.
However, furnishings, décor, landscaping, amenities, equipment, and other property features may occasionally be replaced, updated, or changed.
Photographs are intended to provide a reasonable representation of the property but may not reflect every seasonal or minor change.
30. THIRD-PARTY BOOKING PLATFORMS
Reservations made through Airbnb, Expedia, Vrbo, or another third-party booking platform may also be governed by that platform's terms, cancellation policies, payment procedures, and guest protections.
Where a third-party platform's terms specifically govern a transaction processed through that platform, those terms may apply in addition to these Terms.
31. FORCE MAJEURE
Rivendell Haven will not be responsible for delays, interruptions, closures, or inability to provide accommodations resulting from circumstances beyond its reasonable control, including severe weather, flooding, fire, natural disasters, government orders, utility failures, road closures, public emergencies, or similar events.
Any refund or rescheduling rights under such circumstances will be determined by the applicable reservation and cancellation policy and applicable law.
32. GOVERNING LAW
These Terms and any reservation with Rivendell Haven shall be governed by the laws of the State of New Hampshire, without regard to conflict-of-law principles.
Any dispute relating to a stay, reservation, or these Terms shall be handled in accordance with applicable New Hampshire law and any dispute-resolution provisions specifically agreed to during the booking process.
33. SEVERABILITY
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
34. CHANGES TO THESE TERMS
Rivendell Haven may update these Terms from time to time.
The Terms applicable to a reservation will generally be those presented or incorporated into the reservation agreement at the time of booking, except where changes are required by law.
35. CONTACT US
Questions regarding reservations, these Terms, or a stay at Rivendell Haven may be directed to:
Rivendell Haven
Riverside Luxury Rentals & Cottages
Bartlett, New Hampshire 03838
603-901-7191
RivendellHavenLL@gmail.com
www.RivendellHaven.com
We appreciate our guests treating Rivendell Haven, the Ellis River, our neighbors, and the surrounding White Mountains with care and respect. Our goal is to provide a beautiful, comfortable, and memorable place for families, couples, and friends to enjoy this special part of New Hampshire.